Speech Sentiment and Customer Satisfaction Estimation in Socialbot Conversations

Yelin Kim, Joshua Levy, Yang Liu. Speech Sentiment and Customer Satisfaction Estimation in Socialbot Conversations. In Helen Meng, Bo Xu 0011, Thomas Fang Zheng, editors, Interspeech 2020, 21st Annual Conference of the International Speech Communication Association, Virtual Event, Shanghai, China, 25-29 October 2020. pages 1833-1837, ISCA, 2020. [doi]

@inproceedings{KimLL20-7,
  title = {Speech Sentiment and Customer Satisfaction Estimation in Socialbot Conversations},
  author = {Yelin Kim and Joshua Levy and Yang Liu},
  year = {2020},
  doi = {10.21437/Interspeech.2020-2890},
  url = {https://doi.org/10.21437/Interspeech.2020-2890},
  researchr = {https://researchr.org/publication/KimLL20-7},
  cites = {0},
  citedby = {0},
  pages = {1833-1837},
  booktitle = {Interspeech 2020, 21st Annual Conference of the International Speech Communication Association, Virtual Event, Shanghai, China, 25-29 October 2020},
  editor = {Helen Meng and Bo Xu 0011 and Thomas Fang Zheng},
  publisher = {ISCA},
}