Kyoungae Kim, Jaesung Park, Jae Jon Kim, Joon Koh. Why Do Customers Keep or Switch Their Mobile Telecommunication Service Provider?. In Ngoc Thanh Nguyen, Bogdan Trawinski, Jason J. Jung, editors, New Challenges for Intelligent Information and Database Systems [original works presented during a poster session organized within the 3rd Asian Conference on Intelligent Information and Database Systems, 20-22 April 2011, Daegu, Korea]. Volume 351 of Studies in Computational Intelligence, pages 349-362, Springer, 2011. [doi]
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