Are Call Center and Hospital Arrivals Well Modeled by Nonhomogeneous Poisson Processes?

Song-Hee Kim, Ward Whitt. Are Call Center and Hospital Arrivals Well Modeled by Nonhomogeneous Poisson Processes?. Manufacturing & Service Operations Management, 16(3):464-480, 2014. [doi]

Authors

Song-Hee Kim

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Ward Whitt

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