Song-Hee Kim, Ward Whitt. Are Call Center and Hospital Arrivals Well Modeled by Nonhomogeneous Poisson Processes?. Manufacturing & Service Operations Management, 16(3):464-480, 2014. [doi]
@article{KimW14-2,
title = {Are Call Center and Hospital Arrivals Well Modeled by Nonhomogeneous Poisson Processes?},
author = {Song-Hee Kim and Ward Whitt},
year = {2014},
doi = {10.1287/msom.2014.0490},
url = {http://dx.doi.org/10.1287/msom.2014.0490},
researchr = {https://researchr.org/publication/KimW14-2},
cites = {0},
citedby = {0},
journal = {Manufacturing & Service Operations Management},
volume = {16},
number = {3},
pages = {464-480},
}