Changsu Kim, Weihong Zhao, Kyung Hoon Yang. An Empirical Study on the Integrated Framework of e-CRM in Online Shopping: Evaluating the Relationships Among Perceived Value, Satisfaction, and Trust Based on Customers Perspectives. JECO, 6(3):1-19, 2008. [doi]
@article{KimZY08,
title = {An Empirical Study on the Integrated Framework of e-CRM in Online Shopping: Evaluating the Relationships Among Perceived Value, Satisfaction, and Trust Based on Customers Perspectives},
author = {Changsu Kim and Weihong Zhao and Kyung Hoon Yang},
year = {2008},
url = {http://www.igi-global.com/Bookstore/Article.aspx?TitleId=3513},
tags = {empirical, e-science},
researchr = {https://researchr.org/publication/KimZY08},
cites = {0},
citedby = {0},
journal = {JECO},
volume = {6},
number = {3},
pages = {1-19},
}