Richard Kirchmeyer. The consolidated help desk. In SIGUCCS. pages 184-185, 2002. [doi]
@inproceedings{Kirchmeyer02, title = {The consolidated help desk}, author = {Richard Kirchmeyer}, year = {2002}, doi = {10.1145/588646.588688}, url = {http://doi.acm.org/10.1145/588646.588688}, researchr = {https://researchr.org/publication/Kirchmeyer02}, cites = {0}, citedby = {0}, pages = {184-185}, booktitle = {SIGUCCS}, }