Andrey Kiselev, Benjamin Alexander Hacker, Thomas Wankerl, Yoshimasa Ohmoto, Niyaz Abdikeev, Toyoaki Nishida. Integrating the Emotional Intelligence into the Virtual Technical Support Engineer. In Toyoaki Nishida, Lakhmi C. Jain, Colette Faucher, editors, Modeling Machine Emotions for Realizing Intelligence - Foundations and Applications. Volume 1 of Smart Innovation, Systems and Technologies, pages 157-178, Springer, 2010. [doi]
@incollection{KiselevHWOAN10,
title = {Integrating the Emotional Intelligence into the Virtual Technical Support Engineer},
author = {Andrey Kiselev and Benjamin Alexander Hacker and Thomas Wankerl and Yoshimasa Ohmoto and Niyaz Abdikeev and Toyoaki Nishida},
year = {2010},
doi = {10.1007/978-3-642-12604-8_8},
url = {https://doi.org/10.1007/978-3-642-12604-8_8},
researchr = {https://researchr.org/publication/KiselevHWOAN10},
cites = {0},
citedby = {0},
pages = {157-178},
booktitle = {Modeling Machine Emotions for Realizing Intelligence - Foundations and Applications},
editor = {Toyoaki Nishida and Lakhmi C. Jain and Colette Faucher},
volume = {1},
series = {Smart Innovation, Systems and Technologies},
publisher = {Springer},
isbn = {978-3-642-26326-2},
}