Andrey Kiselev, Benjamin Alexander Hacker, Thomas Wankerl, Yoshimasa Ohmoto, Niyaz Abdikeev, Toyoaki Nishida. Integrating the Emotional Intelligence into the Virtual Technical Support Engineer. In Toyoaki Nishida, Lakhmi C. Jain, Colette Faucher, editors, Modeling Machine Emotions for Realizing Intelligence - Foundations and Applications. Volume 1 of Smart Innovation, Systems and Technologies, pages 157-178, Springer, 2010. [doi]
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