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A Quality-Distinction Model of IT Capabilities: Conceptualization and Two-Stage Empirical Validation Using CMMi Processes

Rajiv Kishore, Matthew Swinarski, Eric Jackson, H. Raghav Rao. A Quality-Distinction Model of IT Capabilities: Conceptualization and Two-Stage Empirical Validation Using CMMi Processes. IEEE Trans. Engineering Management, 59(3):457-469, 2012. [doi]

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