The relative impact of QR codes on omnichannel customer experience and purchase intention

Kimberley Kjeldsen, Margrete Nodeland, Asle Fagerstrøm, Sanchit Pawar. The relative impact of QR codes on omnichannel customer experience and purchase intention. In Maria Manuela Cruz-Cunha, Ricardo Martinho 0001, Rui Rijo, Dulce Domingos, Emanuel Peres, editors, CENTERIS 2022 - International Conference on ENTERprise Information Systems / ProjMAN - International Conference on Project MANagement / HCist - International Conference on Health and Social Care Information Systems and Technologies 2022, Hybrid Event / Lisbon, Portugal, November 9-11, 2022. pages 1049-1056, Elsevier, 2022. [doi]

Abstract

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