John Klein. Interplay of Architecture, Business Goals, and Current Technology in the Evolution of Call Center Systems. In Seventh Working IEEE / IFIP Conference on Software Architecture (WICSA 2008), 18-22 February 2008, Vancouver, BC, Canada. pages 93-94, IEEE Computer Society, 2008. [doi]
@inproceedings{Klein08:0, title = {Interplay of Architecture, Business Goals, and Current Technology in the Evolution of Call Center Systems}, author = {John Klein}, year = {2008}, doi = {10.1109/WICSA.2008.37}, url = {http://doi.ieeecomputersociety.org/10.1109/WICSA.2008.37}, tags = {architecture}, researchr = {https://researchr.org/publication/Klein08%3A0}, cites = {0}, citedby = {0}, pages = {93-94}, booktitle = {Seventh Working IEEE / IFIP Conference on Software Architecture (WICSA 2008), 18-22 February 2008, Vancouver, BC, Canada}, publisher = {IEEE Computer Society}, }