Interplay of Architecture, Business Goals, and Current Technology in the Evolution of Call Center Systems

John Klein. Interplay of Architecture, Business Goals, and Current Technology in the Evolution of Call Center Systems. In Seventh Working IEEE / IFIP Conference on Software Architecture (WICSA 2008), 18-22 February 2008, Vancouver, BC, Canada. pages 93-94, IEEE Computer Society, 2008. [doi]

References

No references recorded for this publication.

Cited by

No citations of this publication recorded.