William C. Klein. Seven steps to a better desk side manner. In Gail Farally-Semerad, Karen J. McRitchie, Elizabeth Rugg, editors, Proceedings of the ACM SIGUCCS Fall Conference on User Services 2009, St. Louis, Missouri, USA, October 11-14, 2009. pages 25-28, ACM, 2009. [doi]
Abstract is missing.