Thomas Kleinert, Silke Balzert, Peter Fettke, Peter Loos. Systematic Identification of Service-Blueprints for Service-Processes - A Method and Exemplary Application - (Research Paper). In Marcello La Rosa, Pnina Soffer, editors, Business Process Management Workshops - BPM 2012 International Workshops, Tallinn, Estonia, September 3, 2012. Revised Papers. Volume 132 of Lecture Notes in Business Information Processing, pages 598-610, Springer, 2012. [doi]
Abstract is missing.