Bram Klievink, Marijn Janssen. Improving integrated service delivery: a simulation game. In Stuart W. Shulman, Oscar Morales, Soon Ae Chun, Priscilla M. Regan, Rodrigo Sandoval, editors, Proceedings of the 10th Annual International Conference on Digital Government Research, Partnerships for Public Innovation, DG.O 2009, Puebla, Mexico, May 17-20, 2009. Volume 390 of ACM International Conference Proceeding Series, pages 73-78, Digital Government Research Center, 2009. [doi]
Abstract is missing.