Melanie Knapp, Jens Woch. Towards a Natural Language Driven Automated Help Desk. In Alexander F. Gelbukh, editor, Computational Linguistics and Intelligent Text Processing, Third International Conference, CICLing 2002, Mexico City, Mexico, February 17-23, 2002, Proceedings. Volume 2276 of Lecture Notes in Computer Science, pages 96-105, Springer, 2002. [doi]
@inproceedings{KnappW02,
title = {Towards a Natural Language Driven Automated Help Desk},
author = {Melanie Knapp and Jens Woch},
year = {2002},
url = {http://link.springer.de/link/service/series/0558/bibs/2276/22760096.htm},
researchr = {https://researchr.org/publication/KnappW02},
cites = {0},
citedby = {0},
pages = {96-105},
booktitle = {Computational Linguistics and Intelligent Text Processing, Third International Conference, CICLing 2002, Mexico City, Mexico, February 17-23, 2002, Proceedings},
editor = {Alexander F. Gelbukh},
volume = {2276},
series = {Lecture Notes in Computer Science},
publisher = {Springer},
isbn = {3-540-43219-1},
}