Melanie Knapp, Jens Woch. Towards a Natural Language Driven Automated Help Desk. In Alexander F. Gelbukh, editor, Computational Linguistics and Intelligent Text Processing, Third International Conference, CICLing 2002, Mexico City, Mexico, February 17-23, 2002, Proceedings. Volume 2276 of Lecture Notes in Computer Science, pages 96-105, Springer, 2002. [doi]
Abstract is missing.