Personalised hypermedia presentation techniques for improving online customer relationships

Alfred Kobsa, Jürgen Koenemann, Wolfgang Pohl. Personalised hypermedia presentation techniques for improving online customer relationships. Knowledge Eng. Review, 16(2):111-155, 2001. [doi]

Authors

Alfred Kobsa

This author has not been identified. Look up 'Alfred Kobsa' in Google

Jürgen Koenemann

This author has not been identified. Look up 'Jürgen Koenemann' in Google

Wolfgang Pohl

This author has not been identified. Look up 'Wolfgang Pohl' in Google