Alfred Kobsa, Jürgen Koenemann, Wolfgang Pohl. Personalised hypermedia presentation techniques for improving online customer relationships. Knowledge Eng. Review, 16(2):111-155, 2001. [doi]
@article{KobsaKP01,
title = {Personalised hypermedia presentation techniques for improving online customer relationships},
author = {Alfred Kobsa and Jürgen Koenemann and Wolfgang Pohl},
year = {2001},
doi = {10.1017/S0269888901000108},
url = {http://dx.doi.org/10.1017/S0269888901000108},
researchr = {https://researchr.org/publication/KobsaKP01},
cites = {0},
citedby = {0},
journal = {Knowledge Eng. Review},
volume = {16},
number = {2},
pages = {111-155},
}