Aylin Koca, Evangelos Karapanos, Aarnout Brombacher. Broken Expectations from a global business perspective. In Dan R. Olsen Jr., Richard B. Arthur, Ken Hinckley, Meredith Ringel Morris, Scott E. Hudson, Saul Greenberg, editors, Proceedings of the 27th International Conference on Human Factors in Computing Systems, CHI 2009, Extended Abstracts Volume, Boston, MA, USA, April 4-9, 2009. pages 4267-4272, ACM, 2009. [doi]
Abstract is missing.