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A Reference Architecture for On-Premises Chatbots in Banks and Public Institutions

Christian Koch, Benjamin Linnik, Frank Pelzel, Eldar Sultanow, Sebastian Welter, Sean Cox. A Reference Architecture for On-Premises Chatbots in Banks and Public Institutions. In Gesellschaft für Informatik, editor, 51. Jahrestagung der Gesellschaft für Informatik, INFORMATIK 2021 - Computer Science & Sustainability, Berlin, Germany, 27. September - 1. Oktober, 2021. Volume P-314 of LNI, pages 1265-1281, Gesellschaft für Informatik, Bonn, 2021. [doi]

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