Ned Kock, Andrea Jenkins, Robert Wellington. A field study of success and failure factors in asynchronous groupware supported process improvement groups. Business Proc. Manag. Journal, 5(3):238-254, 1999. [doi]
@article{KockJW99,
title = {A field study of success and failure factors in asynchronous groupware supported process improvement groups},
author = {Ned Kock and Andrea Jenkins and Robert Wellington},
year = {1999},
doi = {10.1108/14637159910283010},
url = {http://dx.doi.org/10.1108/14637159910283010},
researchr = {https://researchr.org/publication/KockJW99},
cites = {0},
citedby = {0},
journal = {Business Proc. Manag. Journal},
volume = {5},
number = {3},
pages = {238-254},
}