Service analysis - A critical assessment of the state of the art

Thomas Kohlborn, Axel Korthaus, Taizan Chan, Michael Rosemann. Service analysis - A critical assessment of the state of the art. In Susan Newell, Edgar A. Whitley, Nancy Pouloudi, Jonathan Wareham, Lars Mathiassen, editors, 17th European Conference on Information Systems, ECIS 2009, Verona, Italy, 2009. pages 1583-1594, 2009. [doi]

Abstract

Abstract is missing.