Marc Kohler, Niels Feldmann, François Habryn, Gerhard Satzger. Service Innovation Analytics: Towards Assessment and Monitoring of Innovation Capabilities in Service Firms. In 46th Hawaii International Conference on System Sciences, HICSS 2013, Wailea, HI, USA, January 7-10, 2013. pages 1347-1356, IEEE, 2013. [doi]
Abstract is missing.