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A Framework for the Design of Service Maps

Falk Kohlmann, René Börner, Rainer Alt. A Framework for the Design of Service Maps. In Martin Santana, Jerry N. Luftman, Ajay S. Vinze, editors, Sustainable IT Collaboration Around the Globe. 16th Americas Conference on Information Systems, AMCIS 2010, Lima, Peru, August 12-15, 2010. pages 39, Association for Information Systems, 2010. [doi]

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