Are Dark Patterns Self-destructive for Service Providers?: Revealing Their Impacts on Usability and User Satisfaction

Toi Kojima, Tomoya Aiba, Soshi Maeda, Hiromi Arai, Masakatsu Nishigaki, Tetsushi Ohki. Are Dark Patterns Self-destructive for Service Providers?: Revealing Their Impacts on Usability and User Satisfaction. In Fiona Fui-Hoon Nah, Keng Leng Siau, editors, HCI in Business, Government and Organizations - 11th International Conference, HCIBGO 2024, Held as Part of the 26th HCI International Conference, HCII 2024, Washington, DC, USA, June 29 - July 4, 2024, Proceedings, Part I. Volume 14720 of Lecture Notes in Computer Science, pages 66-78, Springer, 2024. [doi]

Abstract

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