Alinda Kokkinou, David A. Cranage. Modeling human behavior in customer-based processes: the use of scenario-based surveys. In S. Jain, Roy R. Creasey Jr., Jan Himmelspach, K. Preston White, Michael C. Fu, editors, Winter Simulation Conference 2011, WSC'11, Phoenix, AZ, USA, December 11-14, 2011. pages 683-689, WSC, 2011. [doi]
Abstract is missing.