Akira Kondo, Naoko Kondo. Consideration of HCD Methods for Service Innovation Design. In Masaaki Kurosu, editor, Human Centered Design - Second International Conference, HCD 2011, Held as Part of HCI International 2011, Orlando, FL, USA, July 9-14, 2011. Proceedings. Volume 6776 of Lecture Notes in Computer Science, pages 74-80, Springer, 2011. [doi]
Abstract is missing.