The Impact of Readability on the Usefulness of Online Product Reviews: A Case Study on an Online Bookstore

Nikolaos Korfiatis, Daniel Rodríguez, Miguel-Ángel Sicilia. The Impact of Readability on the Usefulness of Online Product Reviews: A Case Study on an Online Bookstore. In Miltiadis D. Lytras, John M. Carroll, Ernesto Damiani, Robert D. Tennyson, editors, Emerging Technologies and Information Systems for the Knowledge Society, First World Summit on the Knowledge Society, WSKS 2008, Athens, Greece, September 24-26, 2008. Proceedings. Volume 5288 of Lecture Notes in Computer Science, pages 423-432, Springer, 2008. [doi]

Abstract

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