Nikolay Korolev, Herbert Ristock, Nikolay Anisimov. Modeling and simulation of a pacing engine for proactive campaigns in contact center environment. In Hassan Rajaei, Gabriel Andrés Wainer, Michael J. Chinni, editors, Proceedings of the 2008 Spring Simulation Multiconference, SpringSim 2008, Ottawa, Canada, April 14-17, 2008. pages 249-255, SCS/ACM, 2008. [doi]
Abstract is missing.