The Effect of Choice and Announcement Duration on the Estimation of Telephone Hold Time

Philip T. Kortum, Randolph G. Bias, Benjamin A. Knott, Robert G. Bushey. The Effect of Choice and Announcement Duration on the Estimation of Telephone Hold Time. IJTHI, 4(4):29-53, 2008. [doi]

Authors

Philip T. Kortum

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Randolph G. Bias

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Benjamin A. Knott

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Robert G. Bushey

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