Philip T. Kortum, Randolph G. Bias, Benjamin A. Knott, Robert G. Bushey. The Effect of Choice and Announcement Duration on the Estimation of Telephone Hold Time. IJTHI, 4(4):29-53, 2008. [doi]
@article{KortumBKB08,
title = {The Effect of Choice and Announcement Duration on the Estimation of Telephone Hold Time},
author = {Philip T. Kortum and Randolph G. Bias and Benjamin A. Knott and Robert G. Bushey},
year = {2008},
url = {http://www.igi-global.com/Bookstore/Article.aspx?TitleId=2930},
researchr = {https://researchr.org/publication/KortumBKB08},
cites = {0},
citedby = {0},
journal = {IJTHI},
volume = {4},
number = {4},
pages = {29-53},
}