Tetiana Kot, Andrey Reverchuk, Larysa Globa, Alexander Schill. A Novel Approach to Increase Efficiency of OSS/BSS Workflow Planning and Design. In Witold Abramowicz, Dalia Kriksciuniene, Virgilijus Sakalauskas, editors, Business Information Systems - 15th International Conference, BIS 2012, Vilnius, Lithuania, May 21-23, 2012. Proceedings. Volume 117 of Lecture Notes in Business Information Processing, pages 142-152, Springer, 2012. [doi]
Abstract is missing.