Elizaveta Kozlova, Ulrich Hasenkamp, Evangelos Kopanakis. Use of IT Best Practices for Non-IT Services. In 2012 Annual SRII Global Conference, San Jose, CA, USA, July 24-27, 2012. pages 725-734, IEEE Computer Society, 2012. [doi]
@inproceedings{KozlovaHK12,
title = {Use of IT Best Practices for Non-IT Services},
author = {Elizaveta Kozlova and Ulrich Hasenkamp and Evangelos Kopanakis},
year = {2012},
doi = {10.1109/SRII.2012.85},
url = {http://doi.ieeecomputersociety.org/10.1109/SRII.2012.85},
researchr = {https://researchr.org/publication/KozlovaHK12},
cites = {0},
citedby = {0},
pages = {725-734},
booktitle = {2012 Annual SRII Global Conference, San Jose, CA, USA, July 24-27, 2012},
publisher = {IEEE Computer Society},
isbn = {978-1-4673-2318-5},
}