Adam D. I. Kramer, Susan R. Fussell, Leslie D. Setlock. Text analysis as a tool for analyzing conversation in online support groups. In Elizabeth Dykstra-Erickson, Manfred Tscheligi, editors, Extended abstracts of the 2004 Conference on Human Factors in Computing Systems, CHI 2004, Vienna, Austria, April 24 - 29, 2004. pages 1485-1488, ACM, 2004. [doi]
Abstract is missing.