Johannes Kriegel, Luise Reckwitz, Klemens Auinger, Linda Tuttle-Weidinger, Stephanie Schmitt-Rüth, Renate Kränzl-Nagl. New Service Excellence Model for eHealth and AAL Solutions - A Framework for Continuous New Service Development. In Dieter Hayn, Günter Schreier, editors, Health Informatics Meets eHealth - Digital Insight - Information-Driven Health & Care - Proceedings of the 11th eHealth2017 Conference, eHealth 2017, Vienna, Austria, May 2017. Volume 236 of Studies in Health Technology and Informatics, pages 275-281, IOS Press, 2017. [doi]
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