Justyna Krysinska, Piotr Janaszkiewicz, Marcin Prys, Przemyslaw Rózewski. Knowledge Resources Development Process In Business Process Outsourcing (BPO) Organizations. In Robert J. Howlett, Lakhmi C. Jain, Zoran Popovic, Dejan B. Popovic, Slobodan N. Vukosavic, Carlos Toro 0001, Yulia Hicks, editors, Knowledge-Based and Intelligent Information & Engineering Systems: Proceedings of the 22nd International Conference KES-2018, Belgrade, Serbia, 3-5 September 2018. Volume 126 of Procedia Computer Science, pages 1145-1153, Elsevier, 2018. [doi]
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