Zuzana Kucerova, Jean-Michel Sahut. Improving End-User Experience via Quality Performance Evaluation: Internet Banking Case. In 2005 IEEE/IPSJ International Symposium on Applications and the Internet Workshops (SAINT 2005 Workshops), 31 January - 4 February 2005, Trento, Italy. pages 384-387, IEEE Computer Society, 2005. [doi]
@inproceedings{KucerovaS05,
title = {Improving End-User Experience via Quality Performance Evaluation: Internet Banking Case},
author = {Zuzana Kucerova and Jean-Michel Sahut},
year = {2005},
url = {http://csdl.computer.org/comp/proceedings/saint-w/2005/2263/00/22630384abs.htm},
researchr = {https://researchr.org/publication/KucerovaS05},
cites = {0},
citedby = {0},
pages = {384-387},
booktitle = {2005 IEEE/IPSJ International Symposium on Applications and the Internet Workshops (SAINT 2005 Workshops), 31 January - 4 February 2005, Trento, Italy},
publisher = {IEEE Computer Society},
isbn = {0-7695-2263-7},
}