Peter Kueng. The Effects of Workflow Systems on Organizations: A Qualitative Study. In Wil M. P. van der Aalst, Jörg Desel, Andreas Oberweis, editors, Business Process Management, Models, Techniques, and Empirical Studies. Volume 1806 of Lecture Notes in Computer Science, pages 301-316, Springer, 2000. [doi]
Abstract is missing.