Introducing User Needs Gathering to Product Development: Increasing Innovation and Customer Satisfaction - researchr publication

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Sari Kujala, Marjo Kauppinen, Sanna Rekola. Introducing User Needs Gathering to Product Development: Increasing Innovation and Customer Satisfaction. In Michitaka Hirose, editor, Human-Computer Interaction INTERACT '01: IFIP TC13 International Conference on Human-Computer Interaction, Tokyo, Japan, July 9-13, 2001. pages 856-861, IOS Press, 2001.

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