Akhil Kumar 0001, Siyuan Liu. Analyzing Performance of a Global Help Desk Team Operation - Country Handoffs, Efficiencies and Costs. In 53rd Hawaii International Conference on System Sciences, HICSS 2020, Maui, Hawaii, USA, January 7-10, 2020. pages 1-10, ScholarSpace, 2020. [doi]
Abstract is missing.