An Empirical Study of the Relationship among the Structural Dimensions of Service Fairness in the Banking Service

Zhu Kunchang, Pu Qing, Zhou Zhou, Li Yongqiang. An Empirical Study of the Relationship among the Structural Dimensions of Service Fairness in the Banking Service. In The International Conference on E-Business and E-Government, ICEE 2010, 7-9 May 2010, Guangzhou, China, Proceedings. pages 3668-3671, IEEE, 2010. [doi]

Authors

Zhu Kunchang

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Pu Qing

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Zhou Zhou

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Li Yongqiang

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