Torben Küpper, Alexander Wieneke, Nicolas Wittkuhn, Tobias Lehmkuhl, Reinhard Jung. Assessment Schema for Social CRM Tools: An Empirical Investigation. In 28th Bled eConference: s#eWellBeing, Bled, Slovenia, June 7-10, 2015. pages 17, 2015. [doi]
Abstract is missing.