Florian Kupsch, Silvia Mati, Richard Schieferdecker. Web Based Knowledge Management Community for Machine and Plant Construction Industries Technical After-Sales Service. In Dimitris Karagiannis, Ulrich Reimer, editors, Practical Aspects of Knowledge Management, 4th International Conference, PAKM 2002, Vienna, Austria, December 2-3, 2002, Proceedings. Volume 2569 of Lecture Notes in Computer Science, pages 437-446, Springer, 2002. [doi]
Abstract is missing.