Pierre L Ecuyer, Eric Buist. Variance reduction in the simulation of call centers. In L. Felipe Perrone, Barry Lawson, Jason Liu, Frederick P. Wieland, editors, Proceedings of the Winter Simulation Conference WSC 2006, Monterey, California, USA, December 3-6, 2006. pages 604-613, WSC, 2006. [doi]
Abstract is missing.