Modeling bursts in the arrival Process to an Emergency Call Center

Pierre L'Ecuyer, Klas Gustavsson, Leif Olsson. Modeling bursts in the arrival Process to an Emergency Call Center. In 2018 Winter Simulation Conference, WSC 2018, Gothenburg, Sweden, December 9-12, 2018. pages 525-536, IEEE, 2018. [doi]

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