The following publications are possibly variants of this publication:
- A normal copula model for the arrival process in a call centerNabil Channouf, Pierre L'Ecuyer. itor, 19(6):771-787, 2012. [doi]
- On the modeling and forecasting of call center arrivalsRouba Ibrahim, Nazim Regnard, Pierre L'Ecuyer, Haipeng Shen. wsc 2012: 23 [doi]
- Rate-Based Daily Arrival Process Models with Application to Call CentersBoris N. Oreshkin, Nazim Régnard, Pierre L'Ecuyer. ior, 64(2):510-527, 2016. [doi]