An Emotional Journey: Detecting Emotion Trajectories in Dutch Customer Service Dialogues

Sofie Labat, Amir Hadifar, Thomas Demeester, VĂ©ronique Hoste. An Emotional Journey: Detecting Emotion Trajectories in Dutch Customer Service Dialogues. In Proceedings of the Eighth Workshop on Noisy User-generated Text, W-NUT@COLING 2022, Gyeongju, Republic of Korea, October 12 - 17, 2022. pages 106-112, Association for Computational Linguistics, 2022. [doi]

Abstract

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