Khalil ur Rehman Laghari, Imen Grida Ben Yahia, Noël Crespi. Towards a Service Delivery Based on Customer eXperience Ontology: Shift from Service to eXperience. In Rob Brennan, Joel Fleck II, Sven van der Meer, editors, Modelling Autonomic Communication Environments - 5th IEEE International Workshop, MACE 2010, Niagara Falls, Canada, October 28, 2010. Proceedings. Volume 6473 of Lecture Notes in Computer Science, pages 51-61, Springer, 2010. [doi]
Abstract is missing.