Improving Customer Experience via Text Mining - researchr publication authors

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Choudur Lakshminarayan, Qingfeng Yu, Alan Benson. Improving Customer Experience via Text Mining. In Subhash Bhalla, editor, Databases in Networked Information Systems, 4th International Workshop, DNIS 2005, Aizu-Wakamatsu, Japan, March 28-30, 2005, Proceedings. Volume 3433 of Lecture Notes in Computer Science, pages 288-299, Springer, 2005. [doi]

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